At Jataye.com, we believe delivery is more than just handing over a product or service—it’s a commitment to impact, growth, and quality. Whether you are purchasing our AI services, training solutions, digital marketing packages, or sales enablement programs, our delivery protocols are built for transparency, predictability, and accountability.
This Delivery & Commitments Policy outlines:
What clients can expect from us across various service verticals
How timelines are managed
Quality and ownership structures
Escalation paths and redressal mechanisms
Risk, delay, and change management protocols
It applies to all customers, partners, vendors, and stakeholders engaging with our services on Jataye.com or affiliated platforms.
⚙️ 2. Scope of Services Covered
Our delivery commitments apply across the following business verticals:
A. AI & SaaS Services
Custom AI Model Deployment
API-as-a-Service Platforms
LLM Fine-tuning & Hosting
Predictive Analytics Dashboards
B. Digital Services
Website Design & Development
Mobile App Development (Flutter)
Digital Automation Workflows (RPA/AI)
C. IT & Software Consulting
Django/FastAPI Architecture Builds
Cloud Infrastructure (Azure, AWS)
DevOps, MLOps Implementation
D. Training & Learning Solutions
Self-paced Job Courses
Live Online Batches
Corporate Training for Teams
Freelance and Gig Economy Skill Tracks
E. Field Sales & Marketing
CRM Setup and Customization
Field Force Training and KPI Planning
Demand Generation Campaign Execution
B2B/B2C Lead Handover Solutions
📅 3. Delivery Timelines & SLAs
3.1 Project Kickoff Time
For every confirmed project:
AI/Dev Projects: Kickoff within 2–5 business days post-payment.
Digital Training: Immediate access within 1 hour (automated), or max 24 hours.
Field Services: Onboarding call within 3 business days.
SaaS Subscription: Instant provisioning unless infrastructure build-out is needed.
3.2 Estimated Timelines by Category
Service Type
Delivery Timeline
Mode
Website / App Dev
2 to 6 weeks
Milestone Based
AI Model Fine-tuning
3 to 10 weeks
Sprint-based
Sales Campaigns (B2C)
10 to 15 days
Weekly Leads
Job Courses (Self-paced)
Instant Access
LMS Portal
Training Batches (Live)
As per Schedule
Zoom + LMS
Consulting (Hourly)
1–3 business days
Scheduled Calls
Note: Complex scope or 3rd-party dependencies may extend timelines. A custom delivery calendar is included in all project documents.
✅ 4. Our Commitment Guarantees
4.1 On-Time Delivery
We pledge to meet the agreed timelines 95% of the time. In rare cases where delays occur due to internal issues, Jataye.com will:
Notify you within 24 hours
Propose revised deadlines
Compensate with extended support or value-adds
4.2 Communication Transparency
We commit to:
Weekly Progress Updates via Email or CRM
Dedicated Project Manager (for enterprise plans)
Instant alerts for blockers or scope issues
Feedback integration within 2–3 business days
4.3 Quality Standards
We adhere to:
WCAG 2.1 / ISO 9001-compliant delivery protocols
Code reviews and DevSecOps hygiene
Automated test suites for AI and SaaS
Learner engagement analytics for course refinement
📦 5. Delivery Workflow Stages
Discovery & Requirement Confirmation
SOW Drafting and Sign-off
Kickoff & Initial Setup
Execution & Milestone Reviews
Pre-delivery Internal QA
Client Handover or Live Deployment
Support Window / Feedback Loop
🧪 6. Quality Control & Validation
For AI Models: We validate outputs using golden test sets, prompt-pair testing, and hallucination reduction benchmarks.
For Websites/Apps: Cross-device, cross-browser QA testing, Lighthouse reports, and accessibility audits.
For Courses: Regular student satisfaction surveys and completion analytics.
For Field Sales Projects: CRM activity monitoring, timestamped updates, and conversion tracking.
🔀 7. Change Management
Client-Requested Changes:
Scope change requests must be submitted via email or CRM.
Timeline and pricing impacts will be shared within 48 hours.
Major scope changes may require SOW renegotiation.
Internal Rescheduling:
Jataye may revise delivery timelines only under force majeure or team unavailability.
Immediate communication and revised plan are shared in such cases.
📉 8. Risk Management Strategy
We maintain risk registers across all major service lines:
Risk Type
Mitigation Strategy
Developer/Instructor Unavailability
Cross-training and backups
AI/ML Model Drift
Monitoring and monthly fine-tune triggers
Third-Party API Downtime
Alternate integration or timeline extension
Customer Delays (Feedback/Input)
Freeze timeline until unblocked
📢 9. Escalation Matrix
If you face delays, broken expectations, or unmet promises:
Escalation Level
Contact
Resolution Time
Level 1
Project Manager (PM)
24 hours
Level 2
Delivery Head
48 hours
Level 3
Executive Sponsor / CEO’s Desk
5 business days
All escalations must be recorded via email or CRM ticket to ensure transparency.
🔁 10. Revision & Rework Policy
Minor changes (up to 3 per milestone): Free
Major revisions (scope shift, new logic): Will be evaluated and scoped
Training Content Requests: Up to 2 content reassignments allowed within plan
AI Model Fixes: Up to 2 bug cycles after final delivery
All rework requests must be made within 15 calendar days of handover unless otherwise stated in the SLA.
💡 11. Continuous Improvement Practices
Jataye is a data-first company. After every delivery, we collect data across:
NPS (Net Promoter Score)
CSAT (Customer Satisfaction Score)
Delivery TAT vs. SLA Gap
Sprint Completion Rates
Feedback Closure Times
Improvement actions are taken quarterly, and clients are optionally involved in the process for transparency.
🏛️ 12. Legal Compliance
All deliveries comply with the following:
Indian IT Act 2000 (Amendments 2021)
CPA 2019 (Consumer Protection Act)
GDPR (for EU Customers)
DPDP (India’s Digital Personal Data Protection Bill)
This policy was last updated on 01-05-2025 Updates will be communicated via email and CRM dashboards. We recommend clients to review this page periodically.
