Refund and Returns Policy

1. Introduction

At Jataye.com, we are committed to delivering high-quality services that meet and exceed our clients’ expectations. This Return & Refund Policy outlines the terms and conditions under which refunds may be granted for our services. By engaging with our services, you agree to the terms set forth in this policy.​

2. Eligibility for Refunds

2.1 Service-Based Refunds

Due to the nature of our services, refunds are generally not provided once a service has been rendered. However, exceptions may be made under the following circumstances:​

• Non-Delivery of Service: If a service was not delivered within the agreed timeframe due to our fault.​
• Service Not as Described: If the delivered service significantly deviates from the agreed-upon specifications.​
• Duplicate Payment: If a client was charged more than once for the same service.​

2.2 Product-Based Refunds

If Jataye.com offers any tangible products in the future, the following conditions will apply:​

• Return Window: Products can be returned within 14 days of receipt.​
• Condition: Products must be unused, in their original packaging, and in the same condition as received.​thejaiyecompany.com
• Proof of Purchase: A valid receipt or proof of purchase is required.​jagadtla.com

3. Non-Refundable Services

Certain services are non-refundable, including but not limited to:​

• Customized Solutions: Services tailored specifically to a client’s requirements.​
• Consultation Fees: Fees charged for expert consultations.​DGMS+4National Herald+4National Herald+4
• Third-Party Services: Services rendered by third-party providers on behalf of Jataye.com.​

4. Refund Process

To initiate a refund request:

1. Contact Us: Email us at support@webuos.com with the subject line “Refund Request”.​
2. Provide Details: Include your name, contact information, service or product details, and the reason for the refund request.​
3. Review Period: Our team will review your request within 7 business days.​
4. Notification: You will be notified of the decision via email.​
5. Refund Issuance: If approved, refunds will be processed to the original method of payment within 14 business days.​

5. Late or Missing Refunds

If you haven’t received a refund:

• Check Your Bank Account: It may take some time before your refund is officially posted.​
• Contact Your Credit Card Company: Processing times can vary.​
• Contact Your Bank: There is often some processing time before a refund is posted.​

If you’ve done all of this and still have not received your refund, please contact us at support@webuos.com.

6. Changes to This Policy

Jataye.com reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date. We encourage clients to review this policy periodically.

1. Introduction

At Jataye.com, we strive to deliver exceptional quality in all our services, including but not limited to AI-driven SaaS platforms, training programs, IT consulting, field sales enablement, and lead generation services. This Return & Refund Policy outlines the conditions, scope, procedures, timelines, and exceptions related to service cancellations, refund eligibility, processing, and resolution.

As a digital-first platform offering customized solutions and professional services, we recognize that situations may arise where users may request a refund or cancellation. This document ensures a transparent, fair, and structured process to handle such cases.

This policy is legally binding and applies to all customers, partners, learners, and clients engaging with any service offered through Jataye.com or its associated subdomains and channels. It complies with global consumer protection standards, including India’s Consumer Protection Act (CPA) 2019 and international SaaS refund norms (e.g., ISO 10008).

2. Scope of Services Covered

This Return & Refund Policy applies to the following service categories:

1. AI Tools & SaaS Platform Access
   • Subscription-based services (monthly/annual)
   • API access
   • Custom AI deployments
2. Training & Certification Programs
   • Self-paced courses
   • Instructor-led live batches
   • Job guarantee programs
   • Freelance program bundles
3. Digital Services
   • Website development
   • App development
   • Automation setup
   • SEO, SMO, SMM campaigns
4. Field Sales & Marketing Services
   • B2B/B2C lead generation
   • Field sales support
   • CRM installation & setup
   • Campaign monitoring
5. Custom IT Projects & Consulting
   • On-demand development
   • AI model fine-tuning
   • Consultation services
   • Contractual solutions
6. Third-Party Licensed Integrations
   • Marketplace plugins
   • SaaS connector tools
   • White-label software components

3. General Return & Refund Conditions

3.1. Eligibility Window

• Refunds must be requested within 7 calendar days of service delivery for one-time services and 14 days for ongoing subscriptions unless otherwise specified in the SLA (Service Level Agreement).
• After the eligibility period, no refund will be processed, regardless of usage.

3.2. Non-Refundable Conditions

The following services are not eligible for refunds under any circumstances:

• Fully delivered one-time services with confirmed approval.
• Custom AI development or fine-tuning tasks where compute hours have been consumed.
• Consultation or strategy sessions once initiated.
• Domain registrations, third-party plugin costs, or licensing fees paid on behalf of the client.
• Training sessions attended live (even partially).
• Downloadable digital goods (templates, checklists, software kits, etc.).

3.3. Cancellation Before Use

If a subscription service has not been accessed (i.e., zero logins, no activation), the customer may request a cancellation and receive a full refund within the 14-day grace period.

3.4. Incomplete Project-Based Work

If the client terminates a project contract mid-way (e.g., app development), a prorated refund may be issued after deducting:

• Work completed to date
• Admin and coordination charges
• Third-party tools acquired

3.5. Refund Method

All refunds are processed via the original method of payment unless otherwise requested by the customer. Refunds are not issued in cash.

4. Service-Specific Policies

4.1. Training Program Refunds

Eligible Scenarios:

• Duplicate payment
• Access denied after payment for >48 hours
• Wrong course/module assigned

Non-Eligible Scenarios:

• Completion of >20% of course
• Request based on lack of interest
• Failure to complete assignments or pass assessments

4.2. Software Subscriptions (Monthly / Yearly)

Eligible for Partial Refunds:

• Technical issues not resolved within 5 business days
• Unused features promised but not delivered

Non-Eligible:

• Change of mind
• Incompatibility with user systems (where trial was available)
• Auto-renewals not manually canceled

4.3. Field Sales & Lead Generation

Refund Only If:

• No leads delivered in 15 days beyond agreed timeline
• CRM data proven to be fabricated or fake
• Field rep absent for scheduled visits with documented proof

Refund Not Applicable If:

• Leads delivered but sales not closed
• Field teams reported operational issues on client side
• Campaign objective shifted mid-execution

4.4. Website / App Development Services

Refund Conditions:

• 100% refund if no work initiated within 7 days of payment.
• 50% refund if the design phase has begun but development not initiated.
• No refund once the dev environment is shared with the client.

5. Process to Request a Refund

To maintain clarity and audit readiness, we require customers to follow this structured process:

Step 1: Initiate a Request

• Email: support@webuos.com
• Subject: “Refund Request – [Order ID/Invoice ID]”
• Attach: Proof of payment, project agreement, evidence of service breach

Step 2: Acknowledgment

Within 2 business days, you’ll receive an acknowledgment of the request, a ticket number, and the estimated resolution time.

Step 3: Internal Review

Our grievance and QA team will:

• Validate deliverables vs. commitment
• Check internal communication logs
• Contact assigned teams or instructors
• Request clarification (if needed)

Step 4: Decision Notification

Within 7 business days, you’ll receive:

• Refund decision
• Amount eligible
• Processing timeline

Step 5: Processing

Refund will be processed via:

• UPI / Net Banking
• Credit/Debit card
• Stripe/PayPal

Allow 5–14 business days for funds to reflect.

6. Refund Denials and Appeals

In the event your refund request is denied, you have the right to:

1. Request Clarification: Email a reply to the refund decision email seeking a detailed reason.
2. Appeal: Submit a formal appeal to compliance@webuos.com. This will be reviewed by senior compliance staff within 10 business days.
3. Mediation Option: If unsatisfied, request for third-party mediation (if applicable under your contract or government jurisdiction).

Note: Abusive language, chargebacks without correspondence, or fraudulent activity may result in a permanent service ban.

7. Refund Timelines & Fees

8. Subscription Pauses and Credit Transfers

In lieu of a refund, we offer credit-based alternatives:

• Subscription Pause: Hold your account for up to 60 days without reactivation fees.
• Course Transfer: Switch to another equivalent course (one-time).
• Credit Vouchers: Use your paid amount as store credit valid for 6 months.

9. Fraud, Abuse, and Legal Exceptions

Jataye reserves the right to deny or reverse refunds in cases of:

• Multiple refund attempts from the same user
• Proven access/download of entire course content before request
• False claims against field staff or developers
• Use of refund policies to circumvent licensing

All cases will be reported under IT Act 2000 and CPA 2019 if deemed fraudulent.

10. Contact & Jurisdiction

For further details or escalation:

• Primary Contact: support@webuos.com
• Appeals: compliance@webuos.com
• Business Address: [Insert Registered Office Address]
• Jurisdiction: Any legal disputes will be governed by the laws of Karnataka, India.

✅ Final Summary

This policy protects both the customer’s rights and Jataye’s service integrity. It supports timely resolution, encourages transparency, and minimizes risk. Clients are urged to read SLAs and service-specific policies prior to engagement.